+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Call Center Operator-(Fluent Spanish)

  • Location:
    NORTH - PORT OF SPAIN, WOODBROOK, ST. JAMES, MORVANT NORTH - PORT OF SPAIN, WOODBROOK, ST. JAMES, MORVANT NORTH - PORT OF SPAIN, WOODBROOK, ST. JAMES, MORVANT NORTH - PORT OF SPAIN, WOODBROOK, ST. JAMES, MORVANT
  • Salary:
    negotiable
  • Posted:
    2 weeks ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    June 8, 2022
  • Gender:
    Male, Female, Other

Call Center Operator

 

Job Type: Entry Level

Basic Function: Call Center Operators are required to make follow-up calls to respondents for the purpose of gathering missing information, verification of data and also conduct tele surveys.

 

Reports to: Operations Officer

 

Responsibilities:

  • Make follow up calls to respondents persuading them to participate in the research
  • Make verification calls to verify the authenticity of data collected
  • Make calls to ascertain missing information
  • Conduct Tele Surveys

 

Qualifications;

Persons must possess the following:

  • Minimum of five (5) CXC/CSEC subjects inclusive of Mathematics and English Language.
  • Computer Literacy skills
  • Strong communication skills (verbal and written)
  • The ability to work in a fast paced environment
  • Strong Time Management and organizational skills
  • Experience in call center operations would be an assent
  • Must be a fluent Spanish Speaker

 

Knowledge and Skills:

  • Candidates must have working knowledge of call center operations. 
  • Expertise in Customer service 
  • Active listening skills 
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Exceptional interpersonal and rapport building skills
  • Ability to speak multiple languages, especially Spanish.