+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Customer Contact Agent- Guyana

  • Location:
    CARIBBEAN/REGIONAL CARIBBEAN/REGIONAL CARIBBEAN/REGIONAL CARIBBEAN/REGIONAL
  • Salary:
    negotiable
  • Posted:
    2 months ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    December 9, 2019
  • Gender:
    Male, Female, Other
JOB SUMMARY
The Customer Contact Agent – GEO will report to the Supervisor, Ticket Office. The selected candidate will provide reservations, ticketing and related services to all internal and external customers.

KEY DELIVERABLES
Customer Service: 
Continuously seeks to capitalize on opportunities to exceed the expectations of internal and external customers by placing a keen interest on understanding and effectively resolving issues in a professional and result-oriented manner.

Operational Effectiveness: Ensure effective and efficient utilization of assigned resources, towards ensuring that customer service and on-time performance standards are achieved whilst ensuring compliance with all policies and procedures

PERSON SPECIFICATION: 
– You must have a minimum of five (5) CXC / GCE Ordinary Level passes including Math and English or a High School Diploma with a minimum of three (3) years’ experience in a similar customer service role preferably in the airline industry.
– You must be proficient in the use of MS Office.
– Experience in using a Computerized Reservations Systems such as Amadeus.
– The ability to speak Spanish would be an asset.
– You must have a strong customer service orientation and be able to work in a fast-paced, deadline driven environment.
– You must have excellent verbal and written communication skills and possess the ability to exercise judgement and
initiative and work well under pressure.
– You must be legally able to work in Guyana.
This job has expired.