+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

CUSTOMER SERVICE ASSOCIATE

  • Location:
    NATIONWIDE NATIONWIDE NATIONWIDE NATIONWIDE
  • Salary:
    negotiable
  • Job type:
    Full-Time Contract
  • Posted:
    1 month ago
  • Category:
    BUSINESS DEVELOPMENT, SALES, RETAILING, DISTRIBUTION
  • Deadline:
    January 31, 2021
  • Job Level:

CUSTOMER SERVICE ASSOCIATE

(LADY HAILES SAN FERNANDO, BRENTWOOD CHAGUANAS, RELIEF POOL**)

 

The Customer Service Associate (CSA) works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience that supports the company’s vision.

Main Duties include but are not limited to the following:

  • Greet customers and provide a pleasant and enjoyable shopping experience for all customers and respond to customer requests in a timely fashion.
  • Operate the point of sale system, scan items, bag merchandise, take payments and provide change for purchases. Ensure all products are properly scanned before finalizing a sale.
  • Provide customers with information on daily specials and discount deals.
  • Process all payments, including credit card payments and ensure that customers sign slips etc.
  • Stock and refill register area inventory.
  • Respond to customer requests in a timely manner.
  • Ensure that no unauthorized persons are given access to the cash booth.
  • Ensure all cash overages and shortages are recorded and accounted for.
  • Clean, stock, and restock workstations and display cases
  • Regularly replenishing and refilling the inventory that is for sale on the store shelves.
  • Checking the expiry dates, labels, tags and quality of the goods shelved in the store.
  • Ensuring that the goods stacked on the shelves complies with the standards of the store and that they are not damaged.
  • Coordinating the work processes with the sales teams and other store departments.
  • Efficiently following all the tasks delegated by the supervising authority.
  • Completing all assigned targets within the specified deadline.
  • Maintaining cleanliness in the store and stockroom.
  • Following all standard operating procedures of the store.
  • Responsible for taking out trash.
  • Follow all safety standards.
  • Ensure safe working conditions by maintaining a clean, organized store in accordance to standards.
  • Assisting customers with fuel pump machines, and maintaining a clean and safe fuel station.
  • maintaining a clean and safe fuel station
  • Perform a daily check by manually inspecting of nozzles, hoses, vapor recovery, spill bucket and other components in the fuel court to ensure safe working conditions. Log information.
  • Wipe down the fuel area (pumps, trash,) with approved cleaning chemicals.
  • Restock all fuel area supplies and products.
  • Assisting Customers with the hook up and dispensing of CNG while at the pump.

The jobholder will be expected to perform any other related tasks assigned from time to time.  

Education/Qualifications/Skills

  • 5 CXC O’level subjects including English
  • Experience in the Customer Service, Retail, Food and Beverage industry will be an asset
  • Must be physically capable of lifting at least 30 pounds
  • Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, crouching, kneeling, pushing and reaching below waist
  • Exceptional Customer Service
  • Must enjoy meeting and interacting with people
  • Relationship Building
  • Effective Communication
  • Value People
  • Passion for Winning

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