+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Customer Service Representative

  • Location:
    EAST - ARIMA, SANGRE GRANDE EAST - ARIMA, SANGRE GRANDE EAST - ARIMA, SANGRE GRANDE EAST - ARIMA, SANGRE GRANDE
  • Salary:
    negotiable
  • Posted:
    1 day ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    November 29, 2019
  • Gender:
    Male, Female, Other

THE EASTERN REGIONAL HEALTH AUTHORITY

JOB DESCRIPTION

1. JOB TITLE

CUSTOMER SERVICE REPRESENTATIVE

2. DIVISION

 ST. ANDREW/ST. DAVID

3. DEPARTMENT

QUALITY

4. ORGANIZATIONAL RELATIONSHIP

The Customer Service Representative will report to the Customer Relations Officer and District Health Visitor.

5. NATURE & SCOPE

The Customer Service Representative is responsible for establishing and maintaining relationships with clients on behalf of the ERHA by ensuring all customer requirements are met. Customer Service Representatives serve as the primary internal representative of the organization.

6. SPECIFIC ACCOUNTABILITIES

The Customer Service Representative would be required to:

  •   Acknowledges and appropriately greets and assists every customer in a timely manner
  •   Ensures the provision of Quality Health Care Service is delivered to all customers in a promptly andefficiently
  •   Provides information and assistance to customers on a daily basis with regards to services provided atthe Health facilities.
  •   Assists in research activity and conduct satisfaction surveys when necessary.
  •   Refers all customer complaints promptly to the Customer Relations Officers
  •   Participates in team meetings on a monthly basis and Quality Implementation meetings with the aim ofresolving issues that may affect Quality Health Care.
  •   Actively ensures the resolution of conflicts between internal staff as required by referring to theCustomer Relations Officer
  •   Actively follows up on all repairs and maintenance of the Health Facilities that may be impacting onclient care.
  •   Informs clients of their rights and obligations and disseminates customer information.
  •   Provides Daily updates to the Customer Relations Officers
  •   Manages telephone calls professionally, efficiently and with good communication skills
  •   Assists with data entry
  •   Performs related work as may be required by the appropriate Authority.

7. KEY KNOWLEDGE, SKILLS AND ABILITIES

  •   Knowledge of Customer Service Representative Procedures.
  •   Knowledge of the organization procedures and policies.
  •   Excellent communication skills, both oral and written.
  •   Ability to identify and meet customers’ needs and requirements
  •   Ability to conduct surveys
  •   Ability to conduct basic research
  •   Strong attention to details and solution oriented
  •   Team oriented

8. COMMUNICATION AND WORKING RELATIONSHIPS

Internal:

  •   Quality Coordinator
  •   Customer Relations Officer
  •   District Health Visitor
  •   Clinical & Nursing StaffExternal:

 Clients/Patients

MINIMUM TRAINING AND EXPERIENCE

  •   Five (5) CXC/GCE O’Level passes inclusive of Mathematics, English Language.
  •   Certificate in Customer Service or any equivalent training
  •   At least one (1) year as a Customer Service Representative
  •   Experience working in the Health Sector.
  •   Any equivalent combination of training and experience.