+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Customer Service Representative

  • Location:
    NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN
  • Salary:
    negotiable
  • Posted:
    1 week ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    June 22, 2019
  • Gender:
    Male, Female, Other

JOB TITLE:

Customer Service Representative                                                                                                                                                      

JOB SUMMARY

The Customer Service Representative is responsible for processing of all invoices and or credits from call in or walk in customers as well as from Sales Reps. They are also required to carry out the functions related below to the expectations of the department’s manager and director. This involves liaising with warehouse personnel to ensure walk in customers receive their invoiced items which may include weighted products. It requires problem solving, recommending solutions and professionalism.

 

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Accurate processing of invoices and credit notes for the food service department.
  • Effective and accurate communication of information about all products and orders to Sales Representatives and Customers.
  • Courteous customer service to all internal & external customers either walk-in or via telephone.
  • Processing of Reports on Customers Sales and Products including increased or new product usage.
  • Report daily and or weekly any differences in stock management albeit repeated or abnormal stock issues.
  • Liaise with JRJ Warehousing Managers to verify “stock out” discrepancies in traverse.
  • Responsible for ensuring that any variation from catalogue pricing is approved by the Group Co-Chief Executive Officer and recorded in writing

 

 

OTHER FUNCTIONS AND RESPONSIBILITIES:
  • Report any customer concerns or complaints.
  • Develop and maintain product knowledge.
  • Participate in staff meetings and training.
  • To maintain a clean and clear work space.
  • To maintain a professional and positive image among work peers and customers.
  • Give support to sales reps on the road when they’re experiencing problems with orders, deliveries, etc.

 

HSE ROLES AND RESPONSIBILITIES OF STAFF

  • Accountability

 

  • All Employees demonstrate accountability by:
  • Following all HSE rules at all times.
  • Stopping any work that they recognise as being unsafe and reporting it to their Supervisor.
  • Reporting all accidents and incidents they are involved in or witness to their direct Supervisor as soon as they reasonably can.
  • Using all equipment in the work place as designed and with design operating safety features.
  • Conduct themselves in a professional manner at all times, treating everyone in a cordial and direct fashion. HADCO expects everyone to be treated with respect and dignity at all times.
  • Becoming familiar with the HSE procedures required to perform their jobs safely.
  • Ensuring full compliance with all applicable legislations and site regulations.
  • Attending and actively participate in scheduled HSE training meetings, toolbox talks and HSE programmes.
  • Performing all work in a safe manner.
  • Using all Safe Systems of Work available. For example Job Safety Analysis (JSA), Permits, Risk Assessments, Checklists etc.
  • Observing good housekeeping practice.
  • Reporting the taking of any medication while on the work place to their Supervisor.

 

QUALIFICATIONS

 

  • Candidate must be computer literate – experience in using accounting programs and ability to effectively use Microsoft Word to process correspondences with internal and external customers.
  • Certificates of achievement in computer related studies – Microsoft Office.

 

REQUIRED

 

 

  • Position requires 5 recognized CXC and or GCE passes.
  • Professional references
  • Position requires a minimum of 2 years’ work experience in related field.

 

 

REQUIRED LICENSES/CERTIFICATIONS

 

 

  • Certificate of Character

 

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

 

 

Work is primarily sedentary in nature, no special demands are required.

 

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

 

 

The requirements are as follows:-

  1. Knowledge of processing Invoices and Credit Notes
  2. Communicate effectively
  3. Ability to multi-task and provide proper follow up
  4. Good reporting skills
  5. Well organized/Fast paced
  6. Team Builder