JOB SUMMARY

The Customer Service Representative/Merchandiser contributes to the creation of a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Company’s Standards as set by Fresh Organics Limited as well as the Business Goals set by HADCO Limited.

REPORTING RELATIONSHIPS

This position reports to the Team Leader. There are no persons under supervision.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Delivers quality customer service consistently.
• Demonstrates Passion about his/her work, the products delivered.
• Maintains a comprehensive knowledge about all Products.
• Work flexible hours being punctual for all shifts.
• Manages the Customer Environment.
• Performs cashing functions, ensuring accuracy of customer transactions.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Ensures that all company rules and procedures are followed.
• Maintains a positive working environment so as to promote a culture of teamwork and respect.
• Conducts regular stock checks.
• Sign off on checklists.
• Regularly restock shelves and conduct lane checks; pulling forward items.
• Make enquiries to Manager or Assistant Manager on incoming shipments to relay information to customers.
• Ensures store is kept tidy and organized, maintaining a clean workplace.
• Maintains the highest standards of ethics and integrity.
• Maintains the highest standards of personal conduct and personal hygiene.
• Ensures that the stock and product are of the highest quality.
• Promotes current in-store Promotions.
• Works well in a team and has flexibility to assist with other store related tasks as required by the Manager and Assistant Manager.
• Responsible for maintaining the cleanliness of the premises by sweeping the car park and recommending when it should be pressure-washed
• Maintaining the cleanliness of the store by sweeping, mopping and cleaning windows and glass implements

Functions and responsibilities are not limited to the above and can be changed at any given point.

MINIMUM QUALIFICATIONS

• 3 CXC Ordinary Level passes
• Previous experience in a customer service environment
• Pleasant disposition and well mannered
• Team Player
• Knowledge of Organic foods and products will be considered an asset
• Excellent communication (both verbal and written) and interpersonal skills.
• Ability to work independently.
• Ability to handle a wide variety of tasks at one time while serving customers.
• Highly organized, energetic with a strong commitment to outstanding customer service.

REQUIRED LICENSES/CERTIFICATIONS

• Certificate of Character