+1 (868) 302-JOBS(5627)/ +1 (868) 712- (WORK)9675 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Customer Service Specialist

  • Location:
    EAST - ARIMA, SANGRE GRANDE EAST - ARIMA, SANGRE GRANDE EAST - ARIMA, SANGRE GRANDE EAST - ARIMA, SANGRE GRANDE
  • Salary:
    negotiable
  • Posted:
    5 days ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    October 23, 2022
  • Gender:
    Male, Female, Other

CUSTOMER SERVICE SPECIALIST

 

BRIEF DESCRIPTION:

Achieves maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling the company’s products.  Personally, contacts and secures new business accounts/customers.

 

  1. Assist in developing sales strategies to ensure achievement of sales targets, by understanding market requirements, company objectives, product benefits and future retail industry development and trends
  2. Achieve sales quotas, by selling company products, prospecting, identifying, initiating, and qualifying sales through samplings, presentations, meetings, proposals and upselling of new product options and value-added items
  3. Manage existing accounts as assigned by Team Lead, by building strong relationships with customers, gaining a thorough understanding of their requirements and long-term goals, informing customer of new developments, product offerings, brand extensions, and resolving all customer problems promptly
  4. Conduct Telemarketing calls as assigned.
  5. Maintain a database of all categories of customers. Database to be kept current on all customer information including purchasing trends and weekly/monthly volumes.
  6. Track and follow-up on the sales order process to ensure complete customer satisfaction and repeat purchases.
  7. Visit customers as per assigned schedule and devise follow up action with Team Lead.
  8. Take and log customer complaints and refer to the Sales Supervisor/Administrative Manager for resolution and direction.
  9. Create content with Manager and manage the publication of content on all Social Media Platforms. Ensure that all comments, questions, or feedback are efficiently acknowledged, followed up and executed.
  10. Work with Sales Supervisor to ensure website is kept up to date.
  11. Prepare Daily reports.
  12. Assist in retail sales as required.
  13. Contribute to the formation of trade marketing strategies through brainstorming planning sessions and assist in the implementation of marketing campaigns and trade promotions for the retail industry
  14. Participate in company events such as trade shows, exhibitions, retail sampling sessions and product seminars by acting as a company representative in explaining product advantages to prospective and existing customers
  15. Supply Team Lead with oral and written weekly reports on customer needs, problems, interests, competitive landscape, trade insights and recommendations.
  16. Attend sales meetings as required, follow-up and report on action items.
  17. Keep informed of pricing structures, price changes, promotions, inventory supply, product developments and timely advice customers of these changes
  18. Maintain the general filing system and file all correspondence.
  19. Assist in the planning and preparation of meetings, conference, and virtual calls.
  20. Adhere to all company policies.
  21. Perform any other duties as assigned by Management.

 

 

QUALIFICATIONS:

  • A minimum of 3 years direct sales experience and significant cold call experience leading to close of sale.
  • Proven ability to achieve sales quotas.
  • 3 CXC passes of which English and Mathematics are required.
  • A Diploma in Sales & Marketing will be an asset.
  • A Diploma in Digital Marketing will be an asset.
  • Experience in the Food Industry will be an asset.
  • Must possess a vehicle in good working condition.