Overview

JOB FUNCTION

The Customer Service Specialist is a highly motivated, focused, and reliable individual responsible for delivering exceptional customer engagement experiences and selling merchandise.

The company maintains a focus on achieving and maintaining the highest levels of service to both its internal and external customers and towards achieving its performance objectives. All activities must therefore conform to the customer service and sales standards set by the company and with all legal and statutory requirements.

What You Will Do

1. KEY ACCOUNTABILITIES AND RESPONSIBILITIESCUSTOMER FOCUS – SUPPORTS A STORE ENVIRONMENT THAT IS CONSISTENTLY FOCUSED ON DELIVERING EXCEPTIONAL CUSTOMER ENGAGEMENT EXPERIENCES
   1. Supports a consistent focus in delivering exceptional customer experiences.
   1. Adheres to Customer Experience Standards.
   2. Initiates required action or response to customer service concerns/issues and follows-up on customers’ outstanding issues in a timely fashion.
   3. Maintains in-depth product knowledge and remains up-to-date on what is current in the fashion industry.

    

   SALES EXCELLENCE – SUPPORTS COMPANY FINANCIAL GOALS BY MEETING AND EXCEEDING SALES PERFORMANCE METRICS SET BY THE COMPANY

   1. Meets and surpasses individual sales targets and sales metrics set by the company.
   2. Achieves and maintains ongoing certification in the company’s sales and customer service training programmes.
   3. Effectively utilizes sales training when assisting customers.

    

   MERCHANDISE EXCELLENCE – CLEARLY AND CONSISTENTLY REPRESENT MERCHANDISING PRINCIPLES:

   1. Ensures Merchandising Standards are maintained.
   2. Assists with floor sets, window changes, signage placement, and visual standards including sizing, folding, and straightening merchandise.
   3. Assist with receiving and replenishment of merchandise.

    

   OPERATIONAL EXCELLENCE – SUPPORT COMPANY GOALS AND INITIATIVES

   1. Ensures Operational Standards are maintained.
   2. Operate cash register and follow all cash handling procedures per company guidelines.
   3. Assist with opening and closing duties as directed.
   4. Follows loss prevention procedures to ensure a safe environment and to protect company assets.
   5. Maintains safe and clean working environment by checking and clearing changing rooms, sorting and re-hanging merchandise, and assisting with maintaining the general cleanliness of the store.
   6. Participates in stock intake process, counts, sorts, tags, arrange and price items according to pre-determined standards and requirements.
   7. Supports the development and maintenance of a team environment by performing other related duties.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Five GCE /CXC O’Level subjects, including Mathematics and English Language.
• 2 years of experience in a similar position.

• Availability for varied weekly shifts, including weekend, closing, and holiday shifts.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service orientation.
• Quick and adaptable learner.

• Demonstrated sales accountability.
• Computer literacy.
• Works well with others to accomplish tasks, solve problems and achieve goals.

• Strong interpersonal and active listening skills as well as the ability to interact effectively and build solid relationships with both clients and colleagues.
• Excellent verbal and written communication.

• Working knowledge of Microsoft Office applications, inclusive of Word, Excel and PowerPoint.
• Ability to multitask and work well under pressure.

What we can offer you

• SALARY AND BENEFITS
  • $4,000 monthly.
  • Attractive staff discount.
  • Additional benefits are available.