Overview

The Delivery Supervisor is responsible for the daily delivery of all pre-sell orders as per agreed standard. The job holders key responsibilities include daily dispatch, Delivery Contractor supervision, asset management and addressing all customer complaints as it relates to delivery on a timely basis.

What You Will Do

1. Communicate the daily route plan to delivery drivers.
2. Implement systems to monitor and ensure all assigned daily deliveries executed on time and in full.
3. Address all customer complaints in a timely manner.
4. Manage Delivery Contractors/drivers performance.
5. Coordinate and action Delivery Contractors/Drivers absenteeism with no risk to delivery operations.
6. Hire and train new Delivery Contractor/Drivers to meet requirement of the operations.
7. Monitor and ensure all delivery equipment are available and working without risk to delivery operations.
8. Identify recurring problems, actively participate in closing gap for continuous improvement.
9. Daily Route settlement by all Delivery Contractor with settlement variance as per agreed standard.
10. Monitor, report and action asset damage and charge backs on a timely basis.

Requirements:

• • Diploma or its equivalent in an area of study related to Logistics, Distribution and or Fleet Management.
  • Valid Driver’s License ( Heavy T will be an asset).
  • A minimum of 2 years’ experience in a similar role.
  • Experience using Express Route system or similar software for handheld device would be considered an asset.
  • Working knowledge of Trinidad and Tobago’s geography and road network would be considered an asset.
  • Must be able to work on a shift syatem.