CEDI Holdings Limited (trading as Digiwireless) is a part of the Rahamut Group of Companies and have been operating as a Digicel Authorized Dealer for 14 years. We are a dynamic, fast paced, sales company that operate 13 Retail Digicel Authorized Dealer locations across Trinidad. We are looking for talent that wants to be a part of a thriving sales team as a Direct Sales Agent

The Direct Sales Agent works as part of a sales driven, passionate sales team. Your duties are to meet assigned sales targets through household visits across various regions in Trinidad and Tobago (T&T) by assessing customers’ needs,guiding, advising, selling devices, products and service to them; offered by CEDI Holdings Limited and Digicel Trinidad and Tobago. Your success is measured by individual and team productivity. You must have a passion to for interacting with customers to deliver exceptional customer service.

SALES & TARGETS

• Make visits to households in assigned walk routes across the various regions in T&T to promote and sell products and services offered by CEDI Holdings Limited and Digicel Trinidad and Tobago.
• Meets and exceed all categories and criteria for monthly sales target and identify opportunities and execute strategic sales activities geared towards meeting targets
• Present yourself in a professional manner and provide the highest level of customer satisfactionset out in the company guidelines at all times
• Exploring customer needs and providing virtual demonstrations of the latest devices, accessories, Digicel plans and packages including Prepaid, Postpaid, Broadband products and services whilst upselling and cross selling
• Showcase all new products and promotions highlighting the benefits and value to make them desirable to potential customers
• Attends training sessions and meetings to acquire knowledge and learn new skills, processes and knowledge of systems

OPERATIONAL

• Arrive promptly on time at agreed meeting points; it is best practice to be at work 15 minutes prior to opening time
• Attend daily huddles
• Compile end of day reports and complete all other required administrative duties as per company procedures
• Accurately record prospect info and maintain listing to increase the sales pipeline
• Accurately record/receipt customer transactions across product lines, application forms and acquire all documentation required
• Provide relevant responses to customers concerns and requests accurately and in a timely manner and meet agreed feedback and response timelines promised to customers both pre-sale and post-sale

CASHING

• Ensuring that all payments received are processed accurately on the point of sale system as per Process & Procedures
• Tendering accurate payment types by cash, credit cards, debits. Issue receipts, accurate refunds, credits, or change due to customers and email all customer receipts
• Responsible for end of day sales and reconciliation and reporting to the relevant department

Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

 Education & Experience:

• Minimum of three (3) C.X.C /G.C.E O’Level passes including Mathematics and English Language
• Two (2) years experience in a sales and customer service-oriented environment

Specific Skills/ Experience and/or Knowledge.

• Ability to communicate effectively both orally, in writing and proper telephone etiquette
• Self-motivated and result-oriented approach to work
• Ability to function as an effective team member
• Initiative and resourcefulness in the conduct of duties
• Computer Literacy
• Excellent time management skills and ability to multi-task
• Flexible and quick-thinking
• Previous sales experience, with demonstrated success
• Ability to rapidly learn new tools and understand customers’ environments