+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Director of Sales

  • Location:
    NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY
  • Salary:
    negotiable
  • Posted:
    2 weeks ago
  • Category:
    BUSINESS DEVELOPMENT, SALES, RETAILING, DISTRIBUTION
  • Deadline:
    March 12, 2020
  • Gender:
    Male, Female, Other

JOB DESCRIPTION

POSITION:       Director of Sales

REPORTS TO: General Manager

 

SCOPE

As Sales Director you’ll develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored, and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

 

RESPONSIBILITIES

  • Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognize good performance
  • Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
  • Recommend or initiate any HR elated actions where needed
  • Drive a great working environment for teams to thrive – connect departments to create sense of one team
  • Hit all personal/team sales goals and maximise profitability
  • Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
  • Help prepare the departmental budget and financial plans including the hotel marketing plan
  • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
  • Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
  • Help guests – you’ll be happy to help if someone needs assistance with a request or complaint
  • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
  • Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
  • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
  • Raise the awareness and reputation of your hotel and the brand locally
  • Identify improvements to marketing activities and overall hotel sales performance and work with other departments
  • Ad-hoc duties – unexpected moments when we have to pull together to get a task done

 

Health, Safety & Environmental (HSE)

  • Practice all Safety & OSHA Policies & Procedures
  • Maintain a safety conscious attitude at all times
  • Ensure that adequate information is provided for completing tasks and seek clarification as required
  • Inform supervisor of all unsafe conditions observed and the occurrence of incidents or accidents

KNOWLEDGE & SKILLS

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

 

 

QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree / higher education qualification / equivalent in marketing or related field
  • Must speak local language.  Other languages preferred.
  • Two to four years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience.

 

GENERAL

  1. Hours of Work:

Normal workweek shall consist of forty hours, Sunday to Saturday on a shift basis. However, from time to time you may be required to work longer hours.

  1. Allocation of Time:

It is the employee’s personal responsibility, within the framework of the tasks he/she has been set, to ensure that his/her time is distributed between tasks in the most advantageous way to the overall benefit of the Company.

  1. Customer Relations:

The employee is to communicate courteously and effectively with customers at all levels and make best efforts to assist, so as to ensure that the Company’s image is always protected and maintained at the highest possible level.