JOB   DESCRIPTION

POSITION :      DOCKSMAN/GUEST SERVICE REPRESENTATIVE

REPORTS TO:      DOCKMASTER

LIAISES WITH:    Front Office, Guest Relations, Housekeeping, Maintenance & Reservation Staff

SCOPE

• To provide high quality customer service to guests and users of the Marina
• To assist in the mooring and unmooring of vessels

RESPONSIBILITIES

• Assist all arrival and departure of vessels in the marina
• Remove garbage/rubbish from all docks
• Clean and wash docks
• Remove garbage in water
• Empty all garbage bins in docks area
• Patrol and observe any unusual occurrences in and around the marina
• Secure water and electrical supply to vessels as required.  Check dock lines and utility supplies as necessary during patrol
• Assist vessel with taking on/off supplies, water, battery etc.
• Maintain Marina docks, equipment and surrounding areas in such a manner that they are esthetically at best.
• Assist  in general marina maintenance and repairs
• Assist  in all Marina Emergency Procedures and Preparation
• Verify with Front Office after one hour of arrival that the vessel has been registered
• Any other duties as assigned

       KNOWLEDGE & SKILL

• Ability to swim
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Ability to work long hours
• Customer Service oriented
• Flexible and innovative
• Team oriented
• Must be a responsible individual who will be able to present himself well to the boaters since they will have the most contact with the boaters and the public
• Knowledge in application of VHF Radio, Hurricane, Storm, Fire, Sinking Vessel, First Aid and Oil Spill Procedures
• Knowledge of marina rules, regulation and security procedures

QUALIFICATIONS  & EXPERIENCE

• Knowledge of /or First Aid Training
• Experience in handling boats (an asset

Health, Safety & Environmental (HSE)

• Practice all CrewsInn Safety & OSHA Policies & Procedures

• Maintain a safety conscious attitude at all times
• Ensure that adequate information is provided for completing tasks and seek clarification as required
• Inform supervisor of all unsafe conditions observed and the occurrence of incidents or accidents
• Securing, inspecting and using assigned PPE, tools and equipment appropriately