+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Service Technician

  • Location:
    CENTRAL - CHAGUANAS, CARONI, FREEPORT CENTRAL - CHAGUANAS, CARONI, FREEPORT CENTRAL - CHAGUANAS, CARONI, FREEPORT CENTRAL - CHAGUANAS, CARONI, FREEPORT
  • Salary:
    negotiable
  • Posted:
    6 days ago
  • Category:
    TECHNICAL, TECHNICIAN, ARCHITECT, QA/ QS
  • Deadline:
    January 31, 2020
  • Gender:
    Male, Female, Other
1.        Principal Duties and Responsibilities
  • Complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
  • Effectively communicate and partner with the team and colleagues.
  • Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Identify business opportunities for the organization.
  • Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed.
  • May include basic application training of clinical or scientific staff on designated equipment.
2.         Required Competencies
  • Excellent communication skills both written and oral
  • Ability to plan and organize and prioritize
  • Ability to analyze data and recommend solutions to improving customer satisfaction
  • Excellent attention to detail.
  • Willingness to work a flexible schedule.
3.         Qualifications and Experience
  • Associate’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
  • 2+ years of experience servicing the following type of equipment but not limited to, CT scans, PET-CT scan, MRIs, Ultrasound and X-ray machines.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Experience troubleshooting and responding to customer concerns.
  • Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
  • Must have and maintain a valid Driver’s License.
4.         Knowledge, Skills and Abilities
  • Excellent computer skills, including Word and Excel in a Microsoft Windows environment.
  • Excellent customer service skills
  • Excellent interpersonal skills.
  • Able to exhibit a high level of confidentiality.
  • Must be able to identify and resolve service problems in a timely manner.
  • Must be able to gather and analyze information skillfully.
  • Relationship builder.