Complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
Effectively communicate and partner with the team and colleagues.
Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Identify business opportunities for the organization.
Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed.
May include basic application training of clinical or scientific staff on designated equipment.
2. Required Competencies
Excellent communication skills both written and oral
Ability to plan and organize and prioritize
Ability to analyze data and recommend solutions to improving customer satisfaction
Excellent attention to detail.
Willingness to work a flexible schedule.
3. Qualifications and Experience
Associate’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
2+ years of experience servicing the following type of equipment but not limited to, CT scans, PET-CT scan, MRIs, Ultrasound and X-ray machines.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Must have and maintain a valid Driver’s License.
4. Knowledge, Skills and Abilities
Excellent computer skills, including Word and Excel in a Microsoft Windows environment.
Excellent customer service skills
Excellent interpersonal skills.
Able to exhibit a high level of confidentiality.
Must be able to identify and resolve service problems in a timely manner.
Must be able to gather and analyze information skillfully.