+1 (868) 302-JOBS(5627)/ +1 (868) 712- (WORK)9675 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Front Office Representative

  • Location:
    WEST - DIEGO MARTIN, CHAGUARAMAS WEST - DIEGO MARTIN, CHAGUARAMAS WEST - DIEGO MARTIN, CHAGUARAMAS WEST - DIEGO MARTIN, CHAGUARAMAS
  • Salary:
    negotiable
  • Posted:
    1 day ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    March 21, 2024
  • Gender:
    Male, Female

JOB DESCRIPTION

POSITION:   Front Office Representative

 

REPORTS TO:    Front Office Supervisor

 

SCOPE

Controls the reception, registration, room allocation and checking out of all guests and carries out verification and auditing of accounts.

 

RESPONSIBILITIES

 

Operations

  • Liaises with other departments including Housekeeping, Marina and Maintenance to ensure facilities are always fit for purpose and of a standard in keeping with the image of CrewsInn.  Reports any defects.

 

Customer Service

  • Provides excellent customer service to both external and internal customers.
  • Makes reservations for Hotel /Marina Guests
  • Is knowledgeable of all services, processes and procedures of the hotel, marina and restaurant.
  • Welcomes registers, assigns rooms /slips and allocates keys and establishes payment. Checks out guest and ensures payment.
  • Handles all guest complaints and inquiries in a courteous and efficient manner.
  • Makes arrangements for guest services as required.

 

Financial / Night Audits

  • Ensures all procedures, policies and regulations relating to financial record keeping and money handling are adhered to, including the timely and accurate inputting and reporting of financial information.
  • Carries out night audits to verify the accuracy of guest accounts by balancing departmental income, compiling computerized updates and verifying records.

 

Health and Safety

  • Performs duties in a safe and efficient manner, consistent with company safety policies and procedures.
  • Identifies and mitigates risks and reports all accidents.
  • Security conscious at all times.
  • Ensures effective procedures are in operation in emergencies.

 

 

 

Health, Safety & Environmental (HSE)

  • Practice all CrewsInn Safety & OSHA Policies & Procedures
  • Maintain a safety conscious attitude at all times
  • Ensure that adequate information is provided for completing tasks and seek clarification as required
  • Inform supervisor of all unsafe conditions observed and the occurrence of incidents or accidents
  • Securing, inspecting and using assigned PPE, tools and equipment appropriately

 

KNOWLEDGE & SKILLS

  • Excellent command of the English language
  • Customer orientated and results driven including able to relate to the public in a warm, friendly and professional manner.
  • Effective oral and written communication skills including being able to deal effectively with a variety of individuals both face to face and by telephone
  • Computer literate
  • Mathematical skills and knowledge of accounting practices
  • Ability to work independently as well as part of a team

 

QUALIFICATIONS AND EXPERIENCE

  • 5 CXC /GCE passes (including Mathematics, Accounting, English)
  • Computer Literacy
  • Front Desk Experience (1 year)
  • Experience in a Hotel environment and /or night auditing would be an asset
  • Fluency in a foreign language would be an asset.