+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

HD Cafe, Haagen Dazs – Service Champion (Price Plaza)

Overview

To assist with all of the duties required by a Service Champion, creating a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Brand Standards as set by HD Café Ltd. as well as the Business Goals set by HADCO Limited.


What You Will Do

Key Service Commitment Responsibilities.

  1. Delivers quality customer service consistently
  2. Demonstrates Passion about his/her work, the products served, and the Häagen-Dazs Brand.
  3. Maintains a comprehensive knowledge about all Häagen-Dazs Products and Menu Items.
  4. Manages the customer environment.
  5. Handles customer requests and complaints in a positive, professional manner.
  6. Work flexible hours, nights, weekends and holidays, being punctual for all shifts.

 

Key Talent Management Responsibilities.

  1. Ensure that all of our products are served to the customers, as outlined, in the Service Champion’s Training Handbook.
  2. Learn all operating systems, products, flavors, and standards outlined in the Service Champion’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
  3. Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods.
  4. Ensure tasks such as cleaning and packing of dishes, garbage disposal, checking and cleaning of bathrooms, wiping of glass windows and cabinets, and the sweeping and mopping of floors is carried out in a timely manner.
  5. Ensure customer satisfaction with friendly, timely service and proper product handling.
  6. Ensure that all opening and closing procedures are followed and executed in a timely manner.
  7. Ensure proper product portioning through daily scoop practice, tracking all lost products, and recording all product used on the daily ice cream inventory form.
  8. Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.
  9. Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.

 

Key Business Responsibilities

  1. Maintains the highest standards of ethics and integrity.
  2. Maintains the highest standards of personal appearance, conduct and personal hygiene
  3. Ensures that Häagen-Dazs approved uniform is worn with no jewelry.
  4. Motivates staff to up-sell and increase overall sales performance
  5. Promotes current in-store Promotions.
  6. Takes customer orders, serves orders in a timely manner.
  7. Prepares all Haagen-Dazs food and drink, using correct recipe, scooping method, weight and presentation. Ensures all orders look every bit as good as they look in the pictures.
  8. Follows operations procedures for table service, food preparation and cashiering.

 

Key Attributes

  1. Excellent communication (both verbal and written) and interpersonal skills.
  2. Ability to work independently.
  3. Ability to handle a wide variety of tasks at one time while serving customers.
  4. Highly organized, energetic, team oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.
  5. Physical aspects of the job include; oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
  6. Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.

 

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