+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

HD Cafe, Haagen Dazs – Store Supervisor (C3, South Park, Gulf City)

Overview

To assist with all of the duties as outlined by Management, maintaining a culture of outstanding customer service, employee development while upholding the Brand Standards as set by HD Café Ltd. as well as the Business Goals set by HADCO Limited.


What You Will Do

Key Service Commitment Responsibilities.

  1. Delivers quality customer service consistently
  2. Demonstrates Passion about his/her work, the products served, and the Häagen-Dazs Brand.
  3. Maintains a comprehensive knowledge about all Häagen-Dazs Products and Menu Items.
  4. Maintains the Customer and Physical Environment at the store.
  5. Handles customer requests and complaints in a positive, professional manner.
  6. Work flexible hours, nights, weekends and holidays, being punctual for all shifts.

 

Key Talent Management Responsibilities.

  1. Supports Management in the day to day operations of the shop.
  2. Maintains a positive working environment so as to promote a culture of passion, teamwork and respect.
  3. Assists with training activities for shop staff.
  4. Supervises Shop Staff and ensures that all company rules and procedures are followed.
  5. Provides input to Management on Staff Performance reviews and provides accurate data towards reporting performance of each employee.
  6. Ensures all staff are supplied uniforms according to local shop practices.
  7. Completes the Weekly Staff Schedule.
  8. Completes the Daily Attendance Register.
  9. Completes the Daily and Weekly Food Cost.
  10. Updates and maintains the Log Book on a Daily Basis.
  11. Completes daily job allocation in the absence of the manager and break allowances for staff.

 

Key Business Responsibilities

  1. Maintains the highest standards of ethics and integrity.
  2. Maintains the highest standards of personal conduct, appearance and personal hygiene.
  3. Undertakes duties as required by shop manager and assistant shop manager.
  4. Delegates responsibilities to shop staff as appropriate.
  5. Ensures that the Häagen-Dazs approved uniform is worn with no jewelry.
  6. Motivates staff to up-sell and increase overall sales performance.
  7. Assists in the execution of brand promotions.
  8. Ensures that the stock and product are of the highest quality; maintaining the FIFO system of inventory with correct Date Labels
  9. Completes daily, weekly and monthly Shop Reports:-
  • Sales Deposits
  • Log Book Entries
  • Daily Attendance Reports
  • Timesheets to be tallied and submitted
  • Staff Salaries
  • Staff Schedules

 

Key Leadership Responsibilities

  1. Engenders trust and communicates effectively at all levels
  2. Demonstrates unquestionable integrity and personal judgment
  3. Communicates compelling vision with a sense of direction and purpose
  4. Develops winning strategies by translating the organization’s objectives into meaningful goals.
  5. Encourages innovation through people
  6. Delivers outstanding results through goals and clear priorities
  7. Makes timely and high quality decisions while adding value through knowledge and expertise
  8. Inspires and motivates with a high level of commitment and performance
  9. Develops people, organizations and self through training
  10. Values diversity through people
  11. Ensures that all accounts balance on a daily, weekly and monthly basis.

 

Key Operational Responsibilities

Follows all procedures.

 

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