+1 (868) 302-JOBS(5627)/ +1 (868) 712- (WORK)9675 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Housekeeping Supervisor

  • Location:
    NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY NORTH EAST - ST AUGUSTINE, TUNAPUNA, AROUCA, PIARCO, TRINCITY
  • Salary:
    negotiable
  • Posted:
    1 week ago
  • Category:
    HOTEL, RESTAURANT, FOOD BEVERAGE
  • Deadline:
    December 22, 2022
  • Gender:
    Male, Female, Other

JOB   DESCRIPTION

 

POSITION      :         Housekeeping Supervisor

REPORTS TO:         General Manager

SUPERVISES:          Room Attendants / Housemen / Laundry Attendants / Housekeepers/cleaners

 

 

SCOPE

  • Supervise and control the cleaning and servicing of all bedrooms, as well as all public areas in the hotel
  • Supervise all staff to ensure the maintenance of hotel standards.

 

RESPONSIBILITIES

  • Responsible for the supervision of day to day operations of the housekeeping department.
  • Responsible for yearly budget preparation for hotel rooms.
  • Responsible for monthly departmental reports.
  • Responsible for maintaining all budgeted requirements.
  • Responsible for stock taking and controls.
  • Responsible for revenue generating ideas for the purpose of capturing and retaining clientele.
  • Ensure that all bedrooms and public areas are serviced and cleaned daily.
  • Ensure that VIP rooms receive the designated extras.
  • Ensure an adequate par stock of clean linen in a good state of repair.
  • Carry out systematic checks of all Housekeeping areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
  • Liaise with General Manager and notify areas needing attention.
  • Ensure that staff are coached and trained to perform their duties effectively,
  • Ensure that attendance registers are completed daily and in accordance with HR regulations.
  • Ensure that time sheets are completed correctly and submitted on a timely basis.
  • Draw up duty rosters and ensure that manning levels are correct, to agreed standards, and are not exceeded without permission.
  • Ensure that adequate supplies of cleaning materials are available.
  • Ensure that staff areas are kept clean and in a good state of repair.
  • Be readily available at all times to deal with problems or complaints.
  • Ensure that information is passed on to all relevant departments with regards to in-house guests.
  • Ensure effective liaison among housekeeping, maintenance and front office staff.
  • Ensure that all housekeeping staff is correctly dressed at all times, including proper footwear.
  • Ensure that all Front of House areas are clean and tidy at all times.
  • Hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effected. To carry out or ensure that regular On-the- Job training is taking place to agreed standards.
  • Ensure maximum security in all areas under your control.
  • Act as Manager on Duty when required
  • Attend management meetings and staff meetings as required.
  • Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with housekeeping staff.
  • Ensure accurate and timely submission of all reports and administrative work.
  • Maintain set standards whilst remaining within agreed budgets on guest and cleaning suppliers, salaries and any miscellaneous costs which apply to the department.
  • Liaise with General Manager on outside contracted service i.e. laundry cleaners, exterminators, etc in order to maintain the highest possible quality of work form these contractors.
  • Ensure the adequacy of stock levels and the control of monthly stock taking reports.
  • Prepare and submit on the required format annual budgetary information and updates as required
  • Any other duties as assigned by management

 

KNOWLEDGE & SKILLS

 

  • Ability to manage staff
  • Knowledge of hotel standards both local and international
  • Knowledge of chemicals and equipments
  • Knowledge of laundry procedure including proper washing and stain removal
  • Excellent organizational skills
  • Excellent communications and interpersonal skills
  • Must have an eye for details
  • Must possess excellent follow-up and follow through skills
  • Must be deadline oriented
  • Knowledge of budgets and financial reporting
  • Ability to motivate & train staff
  • Customer Service oriented

 

QUALIFICATIONS  & EXPERIENCE

  • Diploma in Hospitality Management
  • 3 years experience in a similar position
  • Computer Literate
  • Knowledge of Property Management System