JOB   DESCRIPTION

POSITION      :      Houseman

REPORTS TO:      Housekeeping Supervisor

SCOPE

• To clean guest rooms, administration and other areas, provide agreed upon room amenities and present the hotel to guests at agreed upon consistently high standards.
• Responsible for general upkeep of Hotel Grounds and Guest Contact Areas.

      RESPONSIBILITIES

• Clean guest rooms and all common areas.
• Wash and iron hotel and restaurant linens and towels, as required
• Ensure a supply of in-room necessities such as bedding, sheets and towels to guests.
• Inform responsible departments of any damages in guest rooms
• Answer guests enquiries
• Maintain cleanliness in the public area and employee back of the house.
• To deliver linen and supplies to the floors.
• Complete maintenance request forms for all items in disrepair or damaged.
• Restock and empty linens and supplies on assigned guest floors.
• Report all missing and lost and found items immediately.
• Remove dirty linens and trash from room attendants’ carts.
• Distribute clean linens to the room attendants’ carts.
• Ensure linen chute areas are clean and well maintained.
• Ensure all storage areas are clean and well maintained.
• Maintain cleanliness in the public area and employee back of the house.

• Assist room attendants when needed.

• Any other duties as assigned by a manager or supervisor

       KNOWLEDGE & SKILLS

• The individual must be customer-oriented and results driven.  He/she must be a team player with a positive work ethics and a strong commitment to growth and development.  The incumbent must at all times be able to work well under pressure and must exude professionalism as well as provide a professional image.

Health, Safety & Environmental (HSE)

• Practice all CrewsInn Safety & OSHA Policies & Procedures

• Maintain a safety conscious attitude at all times
• Ensure that adequate information is provided for completing tasks and seek clarification as required
• Inform supervisor of all unsafe conditions observed and the occurrence of incidents or accidents
• Securing, inspecting and using assigned PPE, tools and equipment appropriately

QUALIFICATIONS  & EXPERIENCE

• One year of experience in a similar position (an asset)