JOB   DESCRIPTION

POSITION:      Houseman

REPORTS TO:      Housekeeping Supervisor

SCOPE

• Maintain the cleanliness and appearance of the hotel. Provide customers with quality service in a timely and friendly manner.

      RESPONSIBILITIES

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
• Clean and maintain the appearance of the surrounding areas of the hotel, public areas and Administration Building.
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
• Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room and the employee restroom.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys and special guest requests from your supervisor at the beginning of your shift.
  Check and replenish your supplies and cleaning tools.
• Greet each guest you see with “Good morning” or (afternoon, evening).
• Quickly respond to guest requests in a timely and friendly matter.
• Follow procedures for entering and leaving guest rooms.
• Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.
  Turn in keys and pager to Housekeeping Department when shift ends

KNOWLEDGE & SKILLS

• The individual must be customer-oriented and results driven.  He/she must be a team player with a positive work ethics and a strong commitment to growth and development.  The incumbent must at all times be able to work well under pressure and must exude professionalism as well as provide a professional image.

Health, Safety & Environmental (HSE)

• Practice all CrewsInn Safety & OSHA Policies & Procedures
• Maintain a safety conscious attitude at all times
• Ensure that adequate information is provided for completing tasks and seek clarification as required
• Inform supervisor of all unsafe conditions observed and the occurrence of incidents or accidents
• Securing, inspecting and using assigned PPE, tools and equipment appropriately

QUALIFICATIONS  & EXPERIENCE

• 1 year experience in a similar position