TRAINING MANAGER JOB DESCRIPTION

The Training Manager is responsible for training new and existing employees and maintaining customer satisfaction by managing the interface between the customers and our staff. This individual is responsible for ensuring that the all Pita Pit’s employees are properly trained and delivers an exceptional customer experience.

• To recruit, interview and train all new staff members.
• To continuously assess new and existing staff members and conduct performance appraisals, to apply further training, promotion and dismissal where necessary.
• Ensures each new staff member has all relevant documentation completed and submitted, such as employee data sheet, pay rate agreement, bank account information, NIS and BIR numbers, food badge.
• Ensures each staff member has been provided with their full Pita Pit uniform, inclusive of Pita Pit t-shirt, Pita Pit Apron and Pita Pit Nametag.
• Ensures each staff member understands the policies outlined in the Pita Pit Employee Handbook.
• Implement the Pita Pit Crew Training Manual with all existing and new staff members.
• Complete Pita Pit Crew Training Checklist with all existing and new staff members.
• Ensure all existing and new staff members watch the “The Perfect Pita” Video.
• Implement Pita Pit’s script to be recited by each employee at respective work stations.
• Establishes and maintains customer service standards for every customer interaction and improves customer service quality by working with and training staff members;
• Contributes customer service related information and recommendations to the Operations Manager for any improvements that may be necessary.
• Conducts on-going customer service research including but not limited to conducting surveys; and individual observation reports on each team member.
• Provides help desk resources acting as the point person for the timely resolution of customer complaints or other escalated customer service matters.
• Observing team members to ensure adherence to Company policies and procedures with special focus on portioning, uniforms, customer service and making of the product.
• Review and address any suggestions and customer feedback left in customer suggestion boxes.