+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

ICT Officer

  • Location:
    NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN NORTH CENTRAL - CUREPE, MT HOPE, SAN JUAN
  • Salary:
    negotiable
  • Posted:
    2 months ago
  • Category:
    COMPUTERS, IT, GRAPHICS
  • Deadline:
    January 5, 2020
  • Gender:
    Male, Female, Other

Job Ref.:       HRPS-ICT

Job Title:      ICT Officer

Sector:          Information Systems

Location:      El Socorro South, East Trinidad

Job Type:      Permanent Full-Time

 

JOB SUMMARY:  INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) OFFICER

The ICT Officer acts as the first point of contact to resolve Tier I technical issues for both internal and external customers.  The individual must have sound technical knowledge of IT administration and troubleshooting and must be a fast learner.  He/she must have experience working in a fast-paced environment and must work well under pressure and in a team environment.  The Officer will be required to interface and coordinate with database administrators, helpdesk and other team members on a daily basis to resolve client issues as required and must possess good project and time management skills as well as excellent customer service skills.

 

RESPONSIBILITIES:

  • Tier I technical support for ICT issues, with escalation as required to resolve client concerns in the shortest possible time.
  • Maintain KPIs of 99% resolution rate for issues assigned in Helpdesk tickets and customer support requests.
  • Engage in continuous learning and researching of new functionality in our products, in conjunction with scheduled training sessions to be well- equipped to function in the role.
  • Resolve technical problems and answer queries in support of internal customer computer hardware, software, network, and desk phone system issues.
  • Provide support for external and internal customer biometric devices.
  • Diagnose, identify, isolate and analyze problems utilizing historical database re
  • Maintain and update ICT records, policies and other documentation.
  • Perform monitoring duties (Employees, IT Assets and Services).
  • Display outstanding customer service skills when interacting with internal and external customers.
  • PC Administration and Maintenance.
  • Biometric Device Testing, Training, Installations and Configurations (training will be provided).
  • Must be willing to work flexible hours (24x7x365 on-call support and outside of normal working hours as required)

 

QUALIFICATIONS:

  • Minimum A+ and Network + certification.
  • CCNA would be an asset.
  • Must be able to work flexible hours and provide on-call services.
  • Minimum of three (3) years working experience in an ICT Administration and Support environment.
  • Minimum of three (3) years working experience with Desktop OS (Windows 8 & 10) and Server OS (Windows 2012/2016) and configuring IIS.
  • Excellent customer interfacing, communication and inter-personal skills.
  • Strong analytical skills with good oral and written communication skills.
  • Must possess strong values – integrity, honesty and confidentiality.

 

This job has expired.