+1 (868) 302-JOBS(5627)/ +1 (868) 712- (WORK)9675 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

IT Help Desk Technician (I)

  • Location:
    CENTRAL - COUVA, POINT LISAS CENTRAL - COUVA, POINT LISAS CENTRAL - COUVA, POINT LISAS CENTRAL - COUVA, POINT LISAS
  • Salary:
    negotiable
  • Posted:
    1 week ago
  • Category:
    COMPUTERS, IT, GRAPHICS
  • Deadline:
    March 1, 2025
  • Gender:
    Male, Female

Post: IT Help Desk Technician (I)

Accountable to: IT Help Desk Manager

Synopsis: The IT Help Desk Technician is responsible for assisting our end users with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Candidates must possess good communication skills in order to capture pertinent information related to problems, must be excellent problem-solvers that are able to quickly adapt to issues on the field and must showcase excellent customer service skills in order to ensure that users have a pleasant experience and are provided timely responses.

 

Responsibilities

  • Serving as the primary point of contact for end users seeking technical assistance via email, over the phone, or in person
  • Walking customers step-by-step through the problem-solving process
  • Providing updates on ongoing issues to end users in a timely manner and following up to ensure satisfactory service
  • Providing technical support to users by researching and answering questions, troubleshooting problems
  • Building workstations and installing operating systems and required business applications for deployment to new users
  • Deploying, configuring and updating business applications on all workstations as required
  • Maintaining workstations’ performance by performing preventative maintenance in a timely manner
  • Ensuring workstations are in compliance with security requirements and troubleshooting endpoint security and application updates
  • Collecting relevant information from end users regarding complex issues and escalating L2/L3 ticket to the appropriate personnel/team
  • Assisting Network Analysts and System Administrators in operational activities as required
  • Managing and keeping up-to-date the hardware and software inventories
  • Recommending implementations of new solution(s) that can be beneficial to the Company and end users
  • Recommending changes to processes that may improve end user experience and interaction with IT
  • Recommending changes to the IT knowledge base and client training programs to add/update guides and improve ease of use for end users
  • Creating technical documentation for new issues and updating existing documentation with newer information

 

Key Skills and Qualifications:

  • Diploma in Computer Science or related field
  • Prior experience in a technician role will be considered an asset
  • Knowledgeable in Microsoft Windows Operating systems and Microsoft Office suite
  • Good knowledge and understanding of desktop equipment and peripheral systems
  • Good knowledge of computer hardware repair
  • Knowledgeable in networking and cabling technology
  • Proficient in troubleshooting and problem-solving
  • Ability to break down technological processes and deliver clear, step-by-step instructions
  • Good verbal, written and presentation skills
  • Results oriented with an attention to details
  • Good time management skills
  • Good interpersonal skills and team orientation
  • Strong verbal and written communication skills
  • Good customer service and interpersonal skills
  • Enthusiastic attitude and willingness to learn and grow