Post: IT Help Desk Technician (I)
Accountable to: IT Help Desk Manager
Synopsis: The IT Help Desk Technician is responsible for assisting our end users with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Candidates must possess good communication skills in order to capture pertinent information related to problems, must be excellent problem-solvers that are able to quickly adapt to issues on the field and must showcase excellent customer service skills in order to ensure that users have a pleasant experience and are provided timely responses.
Responsibilities
Key Skills and Qualifications: