+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Junior Systems Analyst

  • Location:
    CENTRAL - CHAGUANAS, CARONI, FREEPORT CENTRAL - CHAGUANAS, CARONI, FREEPORT CENTRAL - CHAGUANAS, CARONI, FREEPORT CENTRAL - CHAGUANAS, CARONI, FREEPORT
  • Salary:
    negotiable
  • Posted:
    7 days ago
  • Category:
    COMPUTERS, IT, GRAPHICS
  • Deadline:
    October 14, 2020

TITLE: Junior Systems Analyst

REPORTS TO: IT Manager

LOCATION: Head Office, Chaguanas

TYPE: Full Time

 

Position Overview

The Junior Systems Analyst will be responsible for providing assistance to end-users who are experiencing any difficulty with the use of IT software and hardware. This will be achieved by performing in depth diagnosis and guiding users through step-by-step solutions to ensure a successful outcome. This position will primarily seek to ensure that an effective solution is provided to the end user, however, any complex and/or high priority problems will be escalated to Tier 2 Support staff for resolution when needed.

 

Key Responsibilities

  • Provide technical expertise in assessing IT solutions or process changes that can improve efficiency and productivity.
  • Answer, evaluate and prioritize all incoming calls, voicemail, e-mail and in-person requests from end-users.
  • Create initial tickets and record end-users’ problem information in the Service Desk ticketing system.
  • Analyse information on users’ issues and provide problem resolution.
  • Escalate Support issues in a timely manner.
  • Follow up on outstanding requests and ensure timely resolution.
  • Analyse and evaluate incident reports and make recommendations to reduce incident rate.
  • Orient, train and provide guidance to new and existing end-users on the use of IT software and hardware following appropriate policies and procedures.
  • Install, maintain and troubleshoot Server and PC applications.
  • Liaise with software and hardware vendors to request service and fixes regarding defective products.
  • Assist in generating reports for use by the business as necessary.
  • Develop and maintain technology procedures manuals and checklists.
  • Write, manipulate and analyse queries for Microsoft SQL.
  • Provide after-hours support as necessary to the Retail Stores.

 

Perform any other duties assigned by the Manager.

 

Job Requirements

Knowledge/Experience:

  • BSc in Computing or other Technology related Degree.
  • A minimum of one (1) year work experience in Software Support.
  • Working knowledge of Local Area Networks and Wide Area Networks.
  • Experience with an Enterprise Resource Planning system.
  • Proficiency in Microsoft Office.
  • Experience working in a dynamic environment of change.
  • Valid Drivers’ Permit and working vehicle to travel to various branches and locations.

 

Required Competencies:

  • Excellent troubleshooting, analytical and problem-solving skills
  • Superior written and oral communication skills
  • Ability to work independently and work co-operatively with others in a team based environment
  • Adhere to a set of core values that are represented in decisions and actions such as honesty
  • Seeks ways to improve service delivery
  • Prioritizes tasks by importance and deadline
  • Respects and maintains confidentiality

 

Interested persons please forward resume to:

careers@excellentstoresgroup.com

Subject: Junior Systems Analyst

OR

Human Resources

26-28 Gaston Street,

Lange Park Industrial Estate, Chaguanas

Subject: Junior Systems Analyst

OR

Call us at 225-1010 Ext. 2126/2106

Fax#- 671-2070

location