Information on Customers over the Credit Limit should be forwarded to the CEO for the relevant instructions to be enforced.
Print statements and fax or email them to all companies before and after payment. Customers requesting copies of Invoices are so facilitated
2 – Collection of Payments –Daily
Customers are called on a daily basis to find out if payments are available for collection. All information (such as who I spoke to, and their response is recorded on a daily report sheet) so that the necessary action can be taken. All payments ready for collection are added to a cheque collection list to be distributed to drivers on a daily basis for assistance with these collections.
Upon Receipt of all payments the cheque collection listing is revised.
3 – Clearing of Drivers – Daily
Drivers are cleared on a daily basis by recording payments received for Invoices on Routing as well as charge cheques collected.
Upon clearing, drivers are provided with updated cheque listing once they are aware of their destination for the day.
Customer Data Base is updated with new information as and when requested by customer such as name change, change of address or any other contact information New accounts are opened for CSRs and Sales Representatives.
Sales Representative are provided with a monthly Receivables Report for their existing customers on the first day of the month as well as forthnightly .
The Marketing Department is provided with and over 90 days Report on or before the 14th of the month showing Accounts with Invoices dating over 90 days for each Sales Representatives. A summary is also attached showing over 90 Invoices that were paid from the previous report as well as new additions for the current month. This is necessary for Commissions payable.
On a daily basis CSRs require assistance with converting Quotes to Sales Orders and Sales Orders to Delivery Notes .
CSRs are also assisted with closing off Open Sales Orders