JOB SUMMARY

The role of Sales and Operations Assistant involves liaison with the boat owners/captains and consignee whilst maintaining effective communication internally. This role is crucial and requires a high level of organizational and communication skills to maintain good working relationships with all stakeholders.

REPORTING RELATIONSHIPS

This position reports to Sales and Operations Manager & General Manager

DUTIES & ESSENTIAL JOB FUNCTIONS

Customer Relations

• Provide the customer with all relevant information including terms and conditions of our services and regulatory requirements.
• Explain the grading process.
• Arrange consignees for operators, making sure they are getting the best deal.
• Constant communication with the owners of the vessels to determine additional needs such as groceries, ice, mechanical parts, and equipment.
• Schedule arrivals based on flights and space availability.
• Track vessel movement – update the vessel movement and send report to the relevant persons.
• Forecast the number of active boats based on when boats will return to fishing.
• Provide translation when needed to facilitate all aspects of their interactions amongst stakeholders.
• Follow up on payments owed.
• Develop numerous consignee options to make sure fish can be sold even in bad markets.
• Monitor the communication systems of the vessels to make sure the vessels can communicate when required.

Consignees Relations

• Maintain relationships with active consignees by making sure everyone gets product.
• Introduce consignees to vessel owners.

Vendor Relations

• Following up with the Purchasing team on essential orders.
• Order paper and foam for manufacturing boxes.
• Consult with suppliers to troubleshoot problems with equipment and to order repair parts.
• Submit request for Purchasing of non-inventory items.
• Prepare Order of electronics for the vessels

Offloading Plan – Prior to Arrival

• Provide updates to the relevant persons/department regarding vessel arrivals, information for customs clearance, offloading schedule and customer needs.

During Offloading

• Share updates on the offloading process with the owners to manage expectations, adjust the schedule as required.
• Ensure that consignees and owners have correct flight and delivery information.
• Communicate with the captains to ensure their needs are met and explain the grading report.

SKILLS AND REQUIREMENTS

• Must speak Spanish and English fluently and professionally.
• Must be able to effectively communicate in writing in both languages.
• Must be a team player.
• Must be willing to work late hours.
• Must be familiar with Venezuelan culture and practices.
• Must have customer service experience in the commercial fishing industry.
• Must have knowledge of international shipping laws.
• Must have accounting knowledge.
• Must have sales experience.
• Excellent analytic and problem-solving skills.