+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Sales Associate

  • Location:
    NATIONWIDE NATIONWIDE NATIONWIDE NATIONWIDE
  • Salary:
    negotiable
  • Posted:
    2 weeks ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    November 6, 2020

CEDI Holdings Limited (trading as Digiwireless) is a part of the Rahamut Group of Companies and have been operating as a Digicel Authorized Dealer for 14 years. We are a dynamic, fast paced, sales company that operate 13 Retail Digicel Authorized Dealer locations across Trinidad. We are looking for talent that wants to be a part of a thriving sales team

 

The Sales Associate works as part of a sales driven, passionate retail sales team. Your duties are to meet assigned sales targets by assessing customers’ needs, guiding, advising, selling devices, products and service to them; offered by CEDI Holdings Limited and Digicel Trinidad and Tobago. Your success is measured by team and individual productivity as well as overall store performance.You must have a passion to for interacting with customers to deliver exceptional customer service.

 

SALES & TARGETS

  • Meets and exceed all categories and criteria for monthly store and individual sales target
  • Meet and greet all customer’s within 60 seconds of entering, providing the customer experience standards set out by the company at all times
  • Exploring customer needs and providing hands-on demonstrations of the latest devices, accessories, Digicel plans and packages including Prepaid, Postpaid, Broadband products and services whilst upselling and cross selling
  • Showcase all new products and promotions highlighting the benefits and value to make them desirable to potential customers
  • Attends training sessions and meetings to acquire knowledge and learn new skills, processes and knowledge of systems

OPERATIONAL

  • Arrive promptly on time; it is best practice to be at work 15 minutes prior to opening time
  • Attend daily huddles with Store Supervisor
  • Compile end of day reports and complete all other required administrative duties as per company procedures
  • Complete assigned look and feel duties at opening/closing to maintain a clean and sanitary environment
  • Assist customers with: Bill Queries, Top up purchases/queries, Repair Submission/Collection, Handset Troubleshooting requests, Account termination/change request and other requests that may arise

 

CASHING

  • Ensuring that all payments received are processed accurately on the point of sale system as per Process & Procedures for: Bill Payments, Top Up, Devices, Prepaid Sims & Plans, Postpaid, Broadband, Accessories and any other items sold through the store
  • Tendering accurate payment type by cash, credit cards, debits. Issue receipts, accurate refunds, credits, or change due to customers
  • Responsible for end of day sales and cash reconciliation
  • Encourage customers to go paperless by emailed receipts

 

Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

 

Education & Experience:

  • Minimum of three (3) C.X.C /G.C.EO’Level passes including Mathematics and English Language
  • Two (2) years experience in a sales and customer service-oriented environment

 

Specific Skills/ Experience and/or Knowledge.

  • Ability to communicate effectively both orally, in writingand proper telephone etiquette
  • Self-motivated and result-oriented approach to work
  • Ability to function as an effective team member
  • Initiative and resourcefulness in the conduct of duties
  • Computer Literacy
  • Time management

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