SCIENTIFIC LABORATORY SPECIALIST

Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.

Principal Duties and Responsibilities

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Maintains confidentiality of information as required by the company’s policy
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/ market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages and compares organization’s products /services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.

Required Competencies

• Excellent communication skills both written and oral.
• Ability to plan and organize and prioritize.
• Ability to analyze data, identify trends and recommend solutions to improving customer satisfaction.
• Ability to monitor and evaluate the work flow of projects.
• Proficiency using Microsoft Office Suite Applications.
• Excellent customer service skills.
• Must be able to identify and resolve service problems in a timely manner.
• Must be results oriented and able to work both independently and within a team environment.
• Willingness to work a flexible schedule.

Qualifications and Experience

• A BSc. Chemistry or the equivalent in work experience
• 5 O’ Levels inclusive of Science, Physics/ Chemistry or related tertiary education
• A minimum of three (3) years laboratory experience
• At least three (3) years’ experience in sales of laboratory products will be an asset
• Knowledge in fields of Quality Management and Laboratory Technician would be an asset.
• Must have a good knowledge of laboratory equipment
• Valid Driver’s license.