The Senior Administrative Assistant is responsible for maintaining accurate and on-time reports relative to the service department’s operation and performs functions to support the service job process, including but not limited to ensuring that all charges related to service jobs are posted properly and closed on a timely basis; orders warranty parts for service repair jobs and handles communications with customers in a professional manner .
1. Service Call SLA Management:
2. Apple SLA Achievement:
3. Alert Usage/ Management:
4. Service Parts/Inventory Management:
6. Customer Satisfaction: