+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Service Champion – HD Cafe Limited

  • Location:
    SOUTH - SAN FERNANDO, POINTE A PIERRE SOUTH - SAN FERNANDO, POINTE A PIERRE SOUTH - SAN FERNANDO, POINTE A PIERRE SOUTH - SAN FERNANDO, POINTE A PIERRE
  • Salary:
    negotiable
  • Posted:
    6 days ago
  • Category:
    CUSTOMER SERVICE, TELEMARKETING, OPERATOR
  • Deadline:
    October 29, 2021

JOB SUMMARY

To assist with all of the duties required by a Service Champion, creating a culture of outstanding customer service, employee development and increasing shop sales; while upholding the Brand Standards as set by HD Café Ltd. as well as the Business Goals set by HADCO Limited.

REPORTING RELATIONSHIPS

This position reports to the General Manager directly.

DUTIES & ESSENTIAL JOB FUNCTIONS

Key Service Commitment Responsibilities.

  1. Delivers quality customer service consistently
  2. Demonstrates Passion about his/her work, the products served, and the Häagen-Dazs Brand.
  3. Maintains a comprehensive knowledge about all Häagen-Dazs Products and Menu Items.
  4. Manages the customer environment.
  5. Handles customer requests and complaints in a positive, professional manner.
  6. Work flexible hours, nights, weekends and holidays, being punctual for all shifts.

Key Talent Management Responsibilities.

  1. Ensure that all our products are served to the customers, as outlined, in the Service Champion’s Training Handbook.
  2. Learn all operating systems, products, flavors, and standards outlined in the Service Champion’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
  3. Aid in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods.
  4. Ensure tasks such as cleaning and packing of dishes, garbage disposal, checking and cleaning of bathrooms, wiping of glass windows and cabinets, and the sweeping and mopping of floors is carried out in a timely manner.
  5. Ensure customer satisfaction with friendly, timely service and proper product handling.
  6. Ensure that all opening and closing procedures are followed and executed in a timely manner.
  7. Ensure proper product portioning through daily scoop practice, tracking all lost products, and recording all product used on the daily ice cream inventory form.
  8. Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.
  9. Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.

Key Business Responsibilities

  1. Maintains the highest standards of ethics and integrity.
  2. Maintains the highest standards of personal appearance, conduct and personal hygiene
  3. Ensures that Häagen-Dazs approved uniform is worn with no jewelry.
  4. Motivates staff to up-sell and increase overall sales performance
  5. Promotes current in-store Promotions.
  6. Takes customer orders, serves orders in a timely manner.
  7. Prepares all Haagen-Dazs food and drink, using correct recipe, scooping method, weight and presentation. Ensures all orders look every bit as good as they look in the pictures.
  8. Follows operations procedures for table service, food preparation and cashiering.

Key Attributes

  1. Excellent communication (both verbal and written) and interpersonal skills.
  2. Ability to work independently.
  3. Ability to handle a wide variety of tasks at one time while serving customers.
  4. Highly organized, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.
  5. Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
  6. Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.

HSE Roles and Responsibilities of Staff:

 Accountability

All Employees demonstrate accountability by:

  1. Following all HSE rules always.
  2. Stopping any work that they recognize as being unsafe and reporting it to their Supervisor.
  3. Reporting all accidents and incidents they are involved in or witness to their direct Supervisor as soon as they reasonably can.
  4. Using all equipment in the workplace as designed and with design operating safety features.
  5. Conduct themselves in a professional manner at all times, treating everyone in a cordial and direct fashion. HADCO always expects everyone to be treated with respect and dignity.
  6. Becoming familiar with the HSE procedures required to perform their jobs safely.
  7. Ensuring full compliance with all applicable legislations and site regulations.
  8. Attending and actively participate in scheduled HSE training meetings, toolbox talks and HSE programs.
  9. Performing all work in a safe manner.
  10. Using all Safe Systems of Work available. For example, Job Safety Analysis (JSA), Permits, Risk Assessments, Checklists etc.
  11. Observing good housekeeping practice.
  12. Reporting the taking of any medication while on the workplace to their Supervisor.
MINIMUM QUALIFICATIONS
  1. Pleasant disposition and well-mannered
  2. Previous customer service in a service industry is preferred but not required.
REQUIRED LICENSES/CERTIFICATIONS
  1. Certificate of Character
  2. Ministry of Health Food Badge
  3. Fully vaccinated