+1 (868)285-9JOB/ +1 (868) 293-0678 #143 Wrightson Road, Port of Spain, Trinidad & Tobago WI. Mon - Sat 8.00 - 18.00. Sunday CLOSED

Shift Supervisor – Rituals Coffee (SCARBOROUGH)

GENERAL DESCRIPTION

The candidate is responsible for the efficient, effective and profitable operation of the outlet(s). The candidate must also ensure that all company rules, regulations and policies are strictly followed by all members of staff and all-round customer satisfaction.

 

DUTIES AND RESPONSIBILITIES

  • Creating an atmosphere in the restaurant that will promote high morale, unity and teamwork amongst employees and with peers.
  • Adherence, compliance and implementation of Company policy of cleanliness, customer service, product quality and product consistency.
  • Implementing policies and ensuring compliance to mechanisms to keep food cost, beverage cost, labour cost and other operational costs (e.g. telephone expenses) within budgeted expectations.
  • Meeting all sales targets.
  • The maintenance of Company standards with respect to employee attire, grooming and personal hygiene.
  • The effective handling and resolution of all customer complaints (whether internal or external).
  • Accurately forecasting and ordering stock for the restaurant in accordance with Company procedures and policies.
  • Opening and closing the restaurant ensuring that all Company policies and procedures with respect to opening and closing are strictly observed.
  • Rostering, training and supervising all new employees according to Company standards.
  • Ensuring that receiving, storing and stock rotation is done in accordance with Company policies and procedures.
  • Checking dry, cold storage and heating equipment so as to ensure that temperatures are consistent with Company and public health requirements.
  • Ensuring complete customer satisfaction (whether internal or external).
  • Any other related duties assigned to you.

 

 

 

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