JOB SUMMARY

To assist with all of the duties as outlined by Management, maintaining a culture of outstanding customer service, employee development while upholding the Brand Standards as set by HD Café Ltd. as well as the Business Goals set by HADCO Limited.

DUTIES & ESSENTIAL JOB FUNCTIONS

Key Service Commitment Responsibilities.

1. Delivers quality customer service consistently
2. Demonstrates Passion about his/her work, the products served, and the Häagen-Dazs Brand.
3. Maintains a comprehensive knowledge about all Häagen-Dazs Products and Menu Items.
4. Maintains the Customer and Physical Environment at the store.
5. Handles customer requests and complaints in a positive, professional manner.
6. Work flexible hours, nights, weekends and holidays, being punctual for all shifts

Key Talent Management Responsibilities 

1. Supports Management in the day to day operations of the shop.
2. Maintains a positive working environment so as to promote a culture of passion, teamwork and respect.
3. Assists with training activities for shop staff.
4. Supervises Shop Staff and ensures that all company rules and procedures are followed.
5. Provides input to Management on Staff Performance reviews and provides accurate data towards reporting performance of each employee.
6. Ensures all staff are supplied uniforms according to local shop practices.
7. Completes the Weekly Staff Schedule.
8. Completes the Daily Attendance Register.
9. Completes the Daily and Weekly Food Cost.
10. Updates and maintains the Logbook on a Daily Basis.
11. Completes daily job allocation in the absence of the manager and break allowances for staff.

MINIMUM QUALIFICATIONS

1. Pleasant disposition and well-mannered
2. Supervisory experience in the food and hospitality Industry.
3. At least one year of customer service experience.

REQUIRED LICENSES/CERTIFICATIONS

1. Certificate of Character

2. Ministry of Health Food Badge

3. Microsoft Office